Support
How can we help?
Most questions are answered below. For anything else, email sean@framesixtylabs.com and include your phone model and the language you were translating.
My camera translation is not working.
Check that the language pack is downloaded under Settings → Offline languages and that camera permission is granted in your phone settings. Also check the language: in the current version the camera reads Latin-script languages such as Spanish, French, German, Italian, Portuguese and Vietnamese (37 of the 59). For other languages, use the Translate tab or the Scan tab.
Why can the camera not read Chinese, Japanese or Korean?
In the current version, the camera and photo import read Latin-script text only. For other languages, type or paste the text in the Translate tab, use voice input, or point the Scan tab at the object.
Voice input does not work without internet.
Voice input uses your phone's own speech recognition, from Apple on iPhone and Google on Android. It works offline only for languages your phone can dictate offline. Typing, the camera and the Scan tab work offline once the pack is downloaded.
How do I restore my Premium purchase on a new phone?
Open Settings in the app and tap Restore purchases while signed in to the same Apple ID or Google account you bought with. Subscriptions are tied to that account, not to the phone.
How do I cancel Premium?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments and subscriptions. Cancelling stops renewal; you keep access until the period ends.
How do I free up space?
Go to Settings → Offline languages, tap a language marked Downloaded and confirm Delete. You can download it again later.
Can I request a language or feature?
Yes. Email sean@framesixtylabs.com with the language and what you were trying to translate. Requests help us decide what to add next.