Support
How can we help?
Most questions are answered below. For anything else, email support@phototranslate.app and include your phone model and the language you were translating.
My camera translation is not working.
Check that the language pack is downloaded under Settings → Offline languages, that camera permission is granted in your phone settings, and that the text is a script the camera reads (Latin, Chinese, Japanese, Korean or Devanagari). For other scripts, use the Translate tab.
How do I restore my Premium purchase on a new phone?
Open Settings in the app and tap Restore purchases while signed in to the same Apple ID or Google account you bought with. Subscriptions are tied to that account, not to the phone.
How do I cancel Premium?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments and subscriptions. Cancelling stops renewal; you keep access until the period ends.
How do I free up space?
Go to Settings → Offline languages and tap the delete icon next to any pack you no longer need. You can download it again later.
Can I request a language or feature?
Yes. Email us at the address below with the language and what you were trying to translate. Camera support for more scripts is the most requested item and is in development.